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Sunday, December 11, 2011

Welcome to insane fun....


So the thing we've learned most about the holiday season is that word does indeed spread like wildfire across the internet, especially when folks discover that we have something that apparently nobody else has.

The fun ensues when either a.) everyone orders at the same time causing a stack of orders to show simultaneously, and then b.) we go looking for the inventory which we try to monitor carefully, rush like crazy to fill as quickly as possible to ship within a day or two and then c.) discover that some of it is moved from one location to another or worse, is missing at least temporarily. Oh, and let's not forget d.) the system wasn't updated in a timely fashion by someone rushing to fill an alternate choice on an order (alternate choices are updated manually), resulting in a shortage of one or two items. All of these result in baldness as we tear our hair out keeping up with stuff.

Then of course new arrivals show up and we're about a half-week behind in turning them on as you read this. Of course that doesn't include time spent answering inquiries and logging requests.

By the way, the one thing we do notice is that not a heck of a lot of folks are using the "Wish List" function on the site. If you have a want list, please enter it on the Wish List and we'll keep an eye on it. You can include items not already on the site because we have literally thousands of unlisted items, and as they turn on we'll advise you so you can get a good chance at them.  (Case in point: Anyone looking for a complete run of Dick Tracy from 1946 right up?)

Programming progress is being made as we do a redesign on the login system to fix the apparent problem with logging in to existing accounts. Or so our intrepid programmers tell us.

All this in the name of making sure that you have a great shot at the goodies you want, especially if they're intended for gifts. Y'know what? We haven't had this much insane fun in ages, and we're happy to "suffer"! Keep those orders coming!

Tuesday, December 6, 2011

Isn't technology great?

The answer to this question is sometimes, "no."

Like right now for example.

We were made aware of a few "anomalies" during the past couple of weeks which we have been fixing as quickly as possible. Some of you may have experienced them:

products sorting in a peculiar alphabetical order, outdated product listings magically reappearing, or our personal favorite:

Not being able to log back into your account with your password.

The first two issues have been worked on and (we think) are corrected as of late this afternoon when we actually took the system down in the middle of the day to install a correction.

The last one should be remedied by the 10th or sooner.
We apologize for any inconvenience this may cause. We keep refining the system and adding to the listings on a daily basis, and hope that you're having fun going through the goodies!

Thursday, November 24, 2011

Back to blogging

Happy Thanksgiving, everyone! There has been so much going on, both in and out of the comics world and more specifically in and out of Comics America, that it's been an age since this blog was updated. Let's ramble a bit about what's going on. The chief culprit in taking time away from the blog was Google. We've been working daily to improve our visibility on Google and provide as much information as possible to make your job of finding things on the site (and in fact finding the site period!) much easier. It's been very detail oriented and time consuming, and we're working at it every day. In addition, we've been adding and refining product listings to correct missed errors and try to get as many correct illustrations shown as possible. There are still odd bits and pieces that are needing work, but these are rapidly being caught and fixed. For example, you can use the site not only as a buying site, but soon as a reference site, especially if you're curious about what some of the covers of your favourite titles look like. The three that we've worked up so far are Action Comics, Detective Comics, and Superman. The last was just added in this evening. You'll also get a kick out of some of the pricing shown. read the description sections to see that these aren't really priced properly until we get the grading finished. But it is nice to see the covers if you haven't seen them before. Speaking of grading, some people have written asking why we usually show things at or near Guide near mint. It's easy: we try not to send out lower grade copies of books. So when you see a book advertised, you can expect nice condition. What does "nice" mean? It means we wouldn't put it in our collections unless it was suitable, and we won't give it to you either. Soon we will be introducing categorized grading on the site, with pricing to match each grade. For example, if we have an older book in varying conditions, you'll be able to see the individual conditions and prices that match and order accordingly. If we start to list some of the CGC graded books that are going to be available, you'll see separate listings for those books as separate items. For most of the products we sell, grading is not an issue because everything is pretty much "as new". That's the way it should be when you're trying to make your sets as nice as possible, and it applies to the Silver Age and Bronze Age material we have. You won't be disappointed. What else has happened? DC started its new series of books, and they have been extremely popular. But if you've noticed, there are some things that seem out of whack in more than just a reboot sense. It's almost as if we're seeing things that would happen in the Earth-3 Universe. And remember, at the end of Flashpoint there is still the matter of Thomas Wayne's note to Bruce, which still exists, but which has been conveniently ignored. Something tells me that there will be more to happen than most people think. If you've got an opinion, we'd love to start a dialogue, so please send in your thoughts and we'll monitor them every day. Europe appears to be going in the wrong direction which has affected the general economic outlooks in North America and has created a great deal of volatility on the stock markets. Despite this, collecting remains strong and collectors continue to seek out and acquire high quality material both for the enjoyment and investment purposes. One way of doing this if you are giving gifts for the holidays is to take advantage of our Gift Certificate system and send an electronic present to your favourite spouse, relative or friend. (Heck, you can even send one to your least favourite spouse if you want to! Just kidding....). The best part about these certificates is that they can be any denomination you want and they can be used on anything on the site. Speaking of finding things on the site, we've received several inquiries about searching. Near the top right of the home page you can see a link for "Search Tips". We strongly recommend that you use some of them to refine your searches to find things you want. We especially recommend the imaginative use of quotation marks. For example, if you use Superman without quotes as a search word, you're liable to get so many results that it would be daunting to get through them all. However if you try "Superman" and "1939" together both enclosed in quotations, you'll get mainly the first series of Superman. Other uses of quotations will cause the search to really narrow down and make your task easier. Some people have wondered why we don't set things up using individual titles within alphabetical categories. The main reason is that there are so many titles that it would be prohibitive to do if we were to maintain any kind of sanity with regards to categories. We've tried to keep the categories simple. Otherwise things get just too crazy. Speaking of crazy, our next focus will be the next set of pre-order items for February, 2012 release, catching up on all the Sideshow goodies we've been slow listing, adding another ton of back issue titles, and especially working on the hundreds of limited edition statues and collectibles we have available! If you don't find the title you want, or if you don't see the statue or collectibles you're searching for, please use the "Wish List" functionality of the site to let us know and we'll see if we can hunt up the goodies you need. There's more stuff to talk about, some of it not directly to do with comics, and we'll try to do a new entry every day or two. Until the next time, we wish you good health and good cheer!

Friday, October 21, 2011

Googling and gurgling.....

You're wondering what the heck has been going on this last several weeks. Simply: Google changed a great many of their requirements for products participating in Google Product Search. because of this we have been completely absorbed with changing the data streams involved in running the site. This has been a pretty big nightmare, because there are lots of anomalies involved when dealing with our types of products, especially comic books. The main problem with comic books is that their UPC codes do not conform necessarily to expected UPC practices. Same thing for books. Without going into boring technical stuff, suffice it to say we've been working feverishly to get things correct, both on a literal level and at a programming level (identifying bugs in the system for example that didn't manifest before the changes but have come out since). That's why the December releases are late being shown. They are up now, and we appreciate your patience during the delay. We will now start to leave THREE months of pre-order stuff on the site, so this will allow you extra time to make those all-important pre-orders, especially when it comes to limited edition stuff. The JANUARY, 2012 pre-order stuff will be up towards the end of next week, which means that the OCTOBER, 2011 stuff will disappear at that time. If there are items in that set of pre-orders that you want to register for, please do it this coming week. We'll also catch up on the last several Sideshow solicitations. New Sideshow items are arriving shortly, and there are some doozies! If you have not yet ordered them, please let us know asap about which ones you want. Random and unrelated: Justin Bieber and Selena Gomez are in town. Maybe they'll drop by Saturday? William Shatner will be around town Tuesday. Maybe he'll drop by too?

Monday, September 12, 2011

More subscription titles for you!

What do most people do at 3 in the morning? They sleep.

What do we do at 3 in the morning? We do multiple uploads of the new Comic Service Standing Order List until we finally get it right.

The new list is up and running now, and we have expanded it to not only feature all of the new DC 52 titles, but also a whole mess of other goodies, and we will probably make additional changes to it in the next few weeks or two as things settle down with the publishers for the rest of the fall season.

Now, a lot of members have wondered about how they can keep track of their subscription lists automatically. With this system it's simple. When you enter your Comic Service list using this standing order system, you'll be given an order confirmation. All you have to do to see what's on your list is to refer back to the order number when you log in, and the list will show up automatically. You can then Edit the Order (in effect editing the list), and when you save it we should receive an automatic e-mail notification that you have added or subtracted or changed quantities on something. Simple!

Wednesday, August 31, 2011

Pushing forward into the digital age

UPDATE TUESDAY , SEPTEMBER 6, 2011: The storefront is operational once again. (There were a couple of changes in the code that didn't agree with our setup and we had to find them and make the necessary changes. Those have been done. Thanks for your patience.) Having said that then, We are proud to announce that our new digital storefront really is available for use. For viewing and downloading, the system works using Flash. Now, as you may know, if you're on a device that doesn't support Flash (or at least doesn't support it very well), you may have problems viewing stuff. There are particular quirks in using the storefront itself on iPhone and iPad, and there are some scrolling issues with Safari. We recommend that you use Firefox (Mozilla) as your browser for this particular nuance of our system. The important thing to remember is that no matter how you download a file, IT WILL WORK ON ALL DEVICES, PARTICULARLY iPAD AND iPHONE! (So there is a bit of irony there, don't you think?) For our international followers please note that at the current time only U.S. residents may use the service. We will keep everyone apprised if this changes in the future. We hope you'll enjoy it as much as we do in making it available to you!

Thursday, August 25, 2011

This isn't a Sideshow, it's a MAIN EVENT!

The BIG NEWS this week is that we're taking pre-orders for the Hot Toys Batman and Hot Toys Joker. These are the first DC products licensed to Hot Toys that are being offered by Sideshow, and they are SURE to sell out! So this is a hint: go directly to their listings and pre-order them right now! You know what happens when items like these sell out, so don't miss either one! How's that for subtlety?

Next up: The search dialogue. There is a search dialogue in the upper righthand side of the home page. There is also a link under it to a thing we call "Search Tips". These tips are to make it easier to do a search, especially since we do not have the site set up by title, but we DO have umpteen-cajillion items starting to be listed. Please take a minute to read the search tips. We are going to change the format of the search dialogue to make it more prominent and easier to use.

Thirdly: Although we are going just slightly crazy with the Amazing Spider-man #666, it is being received positively, and best of all folks are finding and getting things they need. Even better, the Free Shipping is very well received, and we'll be making an announcement about it before the end of August, so stay tuned.

More news and innovations are coming!